External Contractor Access
Service Visit
Restricted temporary access · Fountains Mall · assigned assets only
This is the technician side.
The outside technician does not send the WhatsApp from here. The Site / Facilities Manager sends the secure access link from Contractor Services. The technician taps that message and lands on this restricted page.
1 Check in2 NFC tap3 Service4 Submit
Temporary site session
Contractor check-in
Site indemnity & contractor acknowledgement
Before entering the service session, confirm that you are authorised to perform the work and will comply with site health, safety, access and contractor requirements.
Acknowledgement required before check-in.
Proof of asset
NFC asset tap
NFC
The tag identifies the exact service asset. Contractor access alone cannot open unrelated records.
Asset inspection
Complete inspection
After the NFC tap
Complete the checklist for this exact asset. Failed answers automatically flag the service record for attention.
Inspection status
INCOMPLETEAnswer all checklist items.
Service record
No file selected
Current visit
Restricted session activity
—Check-in
0Assets serviced
0Defects flagged
InactiveSession
No contractor activity recorded in this session.
11 ADDERLEY · LIVE INSPECTIONS
Inspections
View completed checks and failed inspections. Select a record to review its details.
TECHVIEW IQ · V26.32.1 · LIVE SITE MANAGER
Live Facilities Assurance
Live records are separate from the original demonstration metrics shown elsewhere on this page.
Sign in to view authorised inspection and corrective-action records. Demo data remains unchanged.
LIVE SITE MANAGER
Verified Supabase records for the selected site. Counts below cover the latest 100 records per table, not complete historical totals. Compliance and asset uptime cannot be calculated reliably from these records alone.
Management attention — live exceptions
—Inspections in loaded records
—Failed inspections
—Open corrective actions
—High / critical open actions
| Recent live inspections (latest 100) | ||
|---|---|---|
| Completed | Result | Notes |
| Recent live corrective actions (latest 100) | ||
|---|---|---|
| Priority | Status | Action |
Live pilot records shown for the authorised site. Select a KPI to view the exact matching records. Counts are limited to the records loaded for this session.
Site Manager · Fountains Mall
Today
Only the things that need your attention.
92%
Operational health
43
Completed today
3
Need attention
2
🔔 Overdue
1
Critical
Requires attention
🚨 Fire Door FD-12 · Corrective action overdue
CRITICALFault recorded during NFC inspection · photo evidence still required
Generator 02 · Inspection failed
ACTIONFuel below checklist minimum during NFC inspection · corrective action pending
Bathroom B14 · Service inspection overdue
🔔 OVERDUEScheduled NFC service check missed 18 min ago · cleaning team notified
Fire equipment annual service
30 DAYSDue in 30 days · not yet marked arranged
Tenant report · Aircon not cooling
NEWShop 24 · reported 09:18
✨ TechView AI
What needs my attention?
Attend to the plant-room leak first. Generator 02 is below its configured fuel minimum and should be scheduled for refuelling. Bathroom B14 has passed its cleaning threshold and remains unaccepted.
Operational assurance
92%Healthy
Actions by status
30-day assurance trend
Improving operational assurance across inspections, actions and service compliance.
Ground Staff
My Day
OVERDUE
Generator 01 inspection
Plant Room A · Due 08:00
10:00
Bathroom B14 service
Food Court · Occupancy threshold reached
11:00
Hygiene compliance check
Bathroom B12 · NFC proof of attendance required
Scan an NFC SMART Point
Hold the phone close to the tag. The correct site, location, asset and checklist will open automatically.
Presenter demo uses a commissioned TechView tag and still validates the UID + secure token before opening the checklist.
Generator 01 - Daily Check
NFC verified · Plant Room A · 08:42
Fuel above 80%?
Running normally?
Any leaks?
Abnormal noise?
Report a fault
Completed today
Security checkpoint route 07:35
Pump Room check 08:10
Security Staff
Patrol
0Completed
4Checkpoints
0Incidents
Each patrol point must be physically scanned. Security can also report an incident at any time during the route.
DUE
NFC-SEC-001North Entrance
Gate A · perimeter / access
NEXT
NFC-SEC-006Basement Parking B2
Lighting / vehicles / suspicious activity
NEXT
NFC-SEC-011Loading Bay
Access / deliveries / obstruction
NEXT
NFC-SEC-018Roof Access
Door / lock / unauthorised access
NFC
Scan patrol point
Hold the phone near the assigned security NFC point.
North Entrance - Patrol Check
NFC verified
Area clear and secure?
Access point / door / gate normal?
No damage, tampering or suspicious activity?
Report Security Incident
Use this for suspicious activity, damage, access breaches, safety concerns, theft, vandalism or any event seen during patrol.
Manager
Places & Assets
Physical building structure, assets and NFC SMART Points.
DEMO SAMPLE DATA — Fountains Mall. These records are not the live 11 Adderley pilot. Use the authenticated Live Facilities Assurance view for verified pilot data.
| Site | Area | Location / Asset | SMART Point | Status |
|---|---|---|---|---|
| Fountains Mall | Plant | Generator 01 | NFC-TV-001 | Normal |
| Fountains Mall | Food Court | Bathroom B14 | NFC-TV-014 | Attention |
| Fountains Mall | Basement | Water Tank 01 | NFC-TV-021 | Low |
Add place or asset
SMART Point Management
Commission, test, replace and manage NFC / QR points without putting checklist logic on the physical tag.
3Active points
0Offline / disabled
27Scans today
100%Assigned
| SMART Point | Site / Area | Linked to | Type | Last scan | Status | Manage |
|---|---|---|---|---|---|---|
| TV-FM-001 NFC-TV-001 | Fountains Mall Plant | Generator 01 | NFC | Today · 08:42 | ACTIVE | |
| TV-FM-014 NFC-TV-014 | Fountains Mall Food Court | Bathroom B14 | NFC | Today · 10:31 | ACTIVE | |
| TV-FM-021 NFC-TV-021 | Fountains Mall Basement | Water Tank 01 | NFC + QR | Yesterday · 16:18 | ACTIVE |
Add / commission SMART Point
Ducatus configuration
Facilities Template
Configure the typical facilities scope for each property type, then tailor it per site.
Daily operations templates
Choose the property type
This changes the recommended Ground Staff daily tasks only. It does not create another dashboard or expose specialist contractor servicing to Ground Staff.
Every property · every day
Universal First Walk
A short opening check before the property-specific route.
Fire panelNormal?
Booster / sump pumpsNo faults?
Visible water leaksNone?
Fire exitsClear?
Immediate safety hazardNone?
Recommended daily route
Shopping Centre / Mall
Template categories
Retail Facilities AssuranceClick any category above to review it. Blue categories are included in the selected facilities template.
Water Hygiene Assurance
Legionella control workflow
NFC-first operational assurance for routine checks, low-use outlet flushing and specialist sampling/service evidence.
96%
Water hygiene compliance
8
Checks due today
2
Overdue flushes
1
Samples due soon
0
Critical exceptions
Selected workflow
Routine CheckGround Staff: NFC scan → hot/cold water available → temperature recorded → visible stagnation/leak check → submit. Failed controls create a corrective action.
Control rule: TechView records the site's configured limits and evidence. Sampling thresholds, remediation actions and competent-person requirements remain governed by the site's approved Legionella risk assessment and water-hygiene programme.
Recommended starting structure · Shopping Centre
Apply the template to create the standard areas and asset categories, then the Site Manager can remove irrelevant items, add site-specific equipment and commission NFC SMART Points against the actual locations/assets.
Manager
People & Permissions
Add staff and contractors, assign sites, notification capability and explicit permissions.
Tenant users self-register
Do not create tenant users in People & Permissions. Tenants register from the property-specific QR code or registration link and are automatically limited to the Tenant / Requester role.
| Name | Role | Site / Team | Alerts | Today |
|---|---|---|---|---|
| Sipho Mokoena | Maintenance | Fountains Mall | Accept + acknowledge | 4 / 5 complete |
| Sarah Ndlovu | Cleaning | Food Court | Accept | 1 overdue |
| ABC Fire | External Supplier | Fire Services | Service reminders | External |
Add / edit person
Select permissions
Alert capability
Manager
Actions
Operational control for findings, assigned work, overdue items and verified resolution.
3
Open actions☷
1
Critical!
1
Overdue⌛
1
Unaccepted↯
31m
Avg. resolution time✓
ActionSourceAssignedSLA / DueStatus
Investigate plant-room water leak
Basement Plant Room · Water leak detection
◉ Sensor
Sipho M.
18 min left
Assigned
›
Clean Bathroom B14
Food Court · Occupancy cleaning trigger
◎ Occupancy
Cleaning Team
Overdue
Unaccepted
›
Investigate Shop 24 aircon
Shop 24 · Tenant request
▣ Tenant
Unassigned
44 min left
New
›
Selected action
Investigate plant-room water leak
Basement Plant Room
PriorityCritical
SLA18 min left
AssignedSipho M.
SourceSensor
✓
Attendance verified by NFCNFC proof retained in the action audit record.
Action timeline
09:12 · Water contact detectedAutomatic finding created
09:12 · Alert sentMaintenance team notified
09:16 · Sipho acceptedAction ownership confirmed
09:24 · NFC attendance verifiedBasement Plant Room checkpoint scanned
09:27 · Investigation startedAction currently in progress
TechView IQ Core · V15 Foundation
Core Foundation
Incremental extension of the protected V14 baseline. Existing NFC/SMART Point, inspection, corrective-action, dashboard and field workflows remain compatible while the platform gains a flexible multi-customer operating structure.
Launch scope
NFC-first commercial release. Sensor integration is the next project phase, not a launch dependency.
Tap / Scan→Identify Asset / Location→Inspect / Report Issue→Corrective Action→Resolve→Verify→Audit History
Flexible Places Hierarchy
Customer → Portfolio/Region → Site → Building → Area/Zone → Asset. Intermediate levels are optional.
Asset-Centred Record
The asset is the permanent operational object. NFC/QR provides identity and proof-of-presence without owning the history.
Scoped Access
Customer, portfolio and site scope prepares tenant-safe permissions while preserving current role experiences.
V14 Compatibility
SMART Point IDs, asset IDs, routes, handlers, inspections, evidence and corrective-action history remain traceable.
Configuration First
Reusable asset types, inspections and workflows instead of customer-specific hard-coding.
Sensor-Ready
IoT can later feed the same event and corrective-action engine. Sensors are not required for launch.
Canonical Core Objects
Foundation objects introduced without replacing existing V14 UI identifiers.
PeoplePlacesAssetsNFC / QRInspectionsIssuesCorrective ActionsEvidence
Configuration · Operations
Inspection & Checklist Builder
Create reusable, evidence-driven inspections once, then assign them to assets, locations, asset categories, sites or an entire portfolio. Failed answers can automatically create Actions, require evidence and trigger escalation.
✦ V15 IQ CORE FOUNDATION
Build once. Deploy everywhere.
Turn physical assets and SMART Points into guided field workflows — without hard-coding checklist logic into NFC tags.
12Active templates
186Assigned points
94%Completion
7Auto-actions
⚡
Generator DailyCondition, fuel, leaks, hours, panel
🚻
Bathroom ServiceCleanliness, consumables, faults, odour
🔥
Fire EquipmentCondition, seal, pressure, access, expiry
💧
Pump RoomLeaks, pressure, noise, housekeeping
🛡️
Security PatrolPresence, doors, lighting, exceptions
🌡
Water Hygiene RoutineNFC, availability, temperature, leaks and stagnation
🚿
Low-use Outlet FlushNFC proof, flush completion, temperature and exceptions
🧫
Specialist SampleSample reference, evidence, result and next due date
＋
Blank TemplateStart a custom workflow
Template editor
Generator Daily Inspection
Version 4 · Active · Last edited today
Questions & evidence rules
1
Fuel above 80%?
YES / NONo → create refuel Action · Medium priority
2
Oil level normal?
YES / NONo → maintenance Action · photo required
3
Any leaks?
YES / NOYes → Critical Alert + photo + immediate Action
4
Running hours
NUMBERUpdates asset meter and service trigger
5
General condition
STATUSCritical → Facilities Manager alert
Live field preview
What Ground Staff sees
Generator GEN-001
NFC verified · Basement Plant Room
Fuel above 80%?
Any leaks?
Assignment
Deploy this template
Assets matched8
SMART Points linked8
Next scheduled runTomorrow 08:00
Automation logic
Failure → Action → Escalation
NFC Scan
Inspection
Failed Answer
Create Action
Assign
Resolve
Verify & Report
Critical failurePhoto required · create Critical Action · notify Site Manager immediately
No acknowledgementEscalate after 15 minutes to Portfolio Manager
Not resolvedEscalate after 4 hours and retain full audit history
Scheduled Inspection Library
Assign-ready NFC inspection templates
Choose a template to preview its recommended frequency, eligible role and field checklist. Management can override the schedule when assigning.
Template preview
Emergency & Exit Lighting Test
Monthly · Ground Staff · NFC required
Recommended scheduleMonthly
TechView IQ · Operational Intelligence
IQ Assistant
Role-aware operational co-pilot for Facilities Assurance. It prioritises exceptions, verified NFC evidence, SLA risk, compliance and repeat-failure patterns without financial analysis.
TechView IQ Operational AI Co-Pilot
SITE MANAGER VIEWIdentify → Assess → Prioritise → Explain → Recommend
1 · IDENTIFY2 · ASSESS3 · PRIORITISE4 · EXPLAIN5 · RECOMMEND
Operational AI demo
NFC-FIRSTUses authorised TechView demo records · production connects through the secure backend
TechView IQ Operational AI Co-Pilot
I will show the most important operational risks first, explain why they matter and recommend the next action. Financial tracking is excluded.
I will show the most important operational risks first, explain why they matter and recommend the next action. Financial tracking is excluded.
Co-Pilot operating rules
Role-aware scope
SCOPEDSite Manager sees the current property. Operations sees portfolio exceptions. Executive view stays concise and management-focused.
NFC evidence aware
VERIFIEDDistinguishes a completed task from NFC-verified attendance, checklist completion and attached evidence.
SLA & ageing aware
PRIORITISEDPrioritises unaccepted, overdue and ageing actions instead of treating every open item equally.
Predictive maintenance
AI ASSISTEDFlags repeat-failure patterns and recommends preventive attention. Predictions are decision support, never certainty.
No financial tracking
OPERATIONS ONLYCosts, budgets, profit and financial variances are excluded from Operational AI responses.
Production guardrail: Use configured customer thresholds where available. Predictions must distinguish observed facts from inferred risk. Never expose records outside the signed-in user's authorised portfolio/site scope.
Future Capability · Phase 2 Demonstration
Future IoT Intelligence
Simulated NB-IoT / 4G sensor scenarios that demonstrate how TechView can extend beyond NFC Assurance at a later stage.
PHASE 1 · CURRENT PRODUCT
NFC Facilities Assurance comes first.
TechView IQ is initially positioned and deployed as an NFC scan-and-report assurance platform: tap, prove presence, complete the checklist, report faults, manage corrective actions and retain the audit record.
The sensor scenarios below are simulation only. No live sensors or sensor API are connected in this demo. Sensor integration is a future Phase 2 option and would only be implemented after the customer has accepted NFC Assurance and chooses to extend the platform with IoT automation.
Approved Phase 2 catalogue
Current future IoT demonstration set
Vendor/model detail is retained for internal demonstration planning. Customer-facing workflows remain TechView-led.
Smoke Detection
APPROVEDDM600
Temperature & Humidity
APPROVEDDT311
Indoor Air Quality
APPROVEDDT320
Illuminance / Lux
APPROVEDEfento NB-IoT
Open / Close
APPROVEDEfento NB-IoT
Pipe Pressure
APPROVEDEfento NB-IoT
Utility Consumption / Pulse
APPROVEDEfento NB-IoT
Demo controls
Run a future IoT scenario
Each button simulates the sensor event, creates an illustrative alert and shows the recipient/workflow that TechView could trigger in Phase 2.
⚠SIMULATED
IoT alert
SIMULATED
🚻
Bathroom B14 Occupancy
DC520 · NB-IoT / 4G occupancy / people counting · Food Court
187
uses since last service · maximum 200
MAX 200
NORMAL
✉ EmailSMSWhatsApp
Trigger: ≥ 200 uses
Future alert: Cleaning Team / cleaner
Response: acknowledge → attend → NFC tap → cleaning checklist
Future alert: Cleaning Team / cleaner
Response: acknowledge → attend → NFC tap → cleaning checklist
SIMULATED
NORMAL
💧
Water Tank 01
DF555 · NB-IoT / 4G ultrasonic tank level · Roof
62%
current simulated level · alert below 20%
20%
✉ EmailSMSWhatsApp
Alert: < 20% · Critical: < 10%
Future alert: Facilities Manager / Ground Staff
Response: acknowledge → investigate → corrective action
Future alert: Facilities Manager / Ground Staff
Response: acknowledge → investigate → corrective action
SIMULATED
🚨
Basement Plant Room Leak
DC600 · NB-IoT / 4G water leak detection · Basement Plant Room
DRY
water contact status
DRY SENSOR
NORMAL✉ EmailSMSWhatsApp
Trigger: water detected
Future alert: Ground Staff · urgent
Response: acknowledge → attend → NFC proof-of-presence → report / corrective action
Future alert: Ground Staff · urgent
Response: acknowledge → attend → NFC proof-of-presence → report / corrective action
APPROVED · SIMULATED
🔥
Smoke Detection
DM600 · NB-IoT / 4G smoke detection · Electrical Switch Room
CLEAR
simulated smoke alarm state
NO SMOKE DETECTED
NORMAL✉ EmailSMSWhatsApp
Trigger: smoke alarm state detected
Future alert: Facilities Manager / Security · critical
Response: critical alert → acknowledge → emergency response → attendance / action audit
Future alert: Facilities Manager / Security · critical
Response: critical alert → acknowledge → emergency response → attendance / action audit
APPROVED · SIMULATED
🌡️
Temperature & Humidity
DT311 · NB-IoT temperature / humidity · Server Room
22.4°C
48% RH · demonstration thresholds 28°C / 70% RH
NORMAL
✉ EmailSMSWhatsApp
Demo threshold: temperature > 28°C or humidity > 70% RH
Future alert: Facilities Manager
Response: acknowledge → inspect HVAC / cooling → assign corrective action
Future alert: Facilities Manager
Response: acknowledge → inspect HVAC / cooling → assign corrective action
APPROVED · SIMULATED
🌫️
Indoor Air Quality
DT320 · NB-IoT / 4G indoor air quality · Meeting Area
720 ppm
CO₂ demonstration value · alert above 1,000 ppm
720
GOOD✉ EmailSMSWhatsApp
Demo threshold: CO₂ > 1,000 ppm
Future alert: Facilities Manager
Response: acknowledge → investigate HVAC / ventilation → assign action
Future alert: Facilities Manager
Response: acknowledge → investigate HVAC / ventilation → assign action
APPROVED · SIMULATED
💡
Illuminance / Lux
Efento NB-IoT illuminance logger · Emergency Escape Route · Level 3
82 lux
demonstration light level · alert below 25 lux
NORMAL
✉ EmailSMSWhatsApp
Demo threshold: < 25 lux
Future alert: Facilities Manager / Ground Staff
Response: create Emergency Lighting inspection → NFC attendance → repair / verification
Future alert: Facilities Manager / Ground Staff
Response: create Emergency Lighting inspection → NFC attendance → repair / verification
APPROVED · SIMULATED
🚪
Open / Close Monitoring
Efento NB-IoT open/close logger · Fire Door FD-14 · Basement
CLOSED
monitored state · alert if left open too long
DOOR SECURE
NORMAL✉ EmailSMSWhatsApp
Demo trigger: OPEN for > 5 minutes
Future alert: Security / Facilities Manager
Response: Security task → attend → NFC checkpoint → close / investigate
Future alert: Security / Facilities Manager
Response: Security task → attend → NFC checkpoint → close / investigate
APPROVED · SIMULATED
🧯
Pipe Pressure
Efento NB-IoT pipe pressure logger · Main Water Supply · Basement
420 kPa
demonstration line pressure · alert below 250 kPa
NORMAL
✉ EmailSMSWhatsApp
Demo threshold: < 250 kPa or rapid pressure loss
Future alert: Facilities Manager / Maintenance
Response: investigate leak / pump / supply → create corrective action
Future alert: Facilities Manager / Maintenance
Response: investigate leak / pump / supply → create corrective action
APPROVED · SIMULATED
🔢
Utility Consumption / Pulse Counter
Efento NB-IoT pulse counter · Main Water Meter · 11 Adderley
1,284 L
22 L/min · normal baseline 18-25 L/min
NORMAL
✉ EmailSMSWhatsApp
Demo trigger: sustained equivalent flow > 50 L/min
Future alert: Facilities Manager / Maintenance
Response: investigate abnormal consumption / possible leak → create inspection or corrective action
Future alert: Facilities Manager / Maintenance
Response: investigate abnormal consumption / possible leak → create inspection or corrective action
Future workflow
Same TechView engine, different trigger
Sensor event→Rule / threshold→Alert→Acknowledge→NFC attendance / action→Evidence & verification
Important: The sensor only starts the workflow. TechView's existing people, places, NFC proof-of-presence, corrective-action and audit architecture remains the operational backbone.
Simulated message
WhatsApp alert preview
Run a scenario to preview the simulated future WhatsApp alert.
Demonstration only. No WhatsApp API message is sent from this page.
Simulation audit trail
Future IoT Event Timeline
Illustrative events only. They are deliberately separated from the Phase 1 NFC assurance records.
No simulated sensor events yet.
Future configuration preview
How a sensor would be assigned later
This form demonstrates the future configuration model only. It does not create a live sensor or API connection.
Notification demonstration · V25.2
Simulated Alerts & Communications Activity
Future-state illustration only. Production automated WhatsApp/email delivery would require the TechView backend, approved provider credentials and customer configuration.
WhatsAppSimulated message preview
In-app alertIllustrative event creation
Future APISensor event ingestion not connected
| Time | Channel | Recipient | Event | Status |
|---|
Manager
Service Reminders
Schedule internal reminders or send service requests to approved outside suppliers before equipment becomes overdue.
| Requirement | Next due | Countdown | Responsible / Supplier | Status | Action |
|---|---|---|---|---|---|
| Fire equipment annual service | 15 Nov 2026 | 30 days | ABC Fire | Arrange service | |
| Generator 01 service | 9 Dec 2026 | 54 days | Sipho · Maintenance | Approaching | |
| Lift annual inspection | 22 Oct 2026 | 7 days | LiftCo SA | Due shortly |
Add service reminder
External contractor access
Create service visit & send WhatsApp access
The Facilities / Site Manager creates the visit here and sends the secure link from their WhatsApp. The contractor receives only the restricted service workflow.
Who sends it?
In this HTML demo, Send WhatsApp access opens WhatsApp Web / WhatsApp on the manager's device with the message already prepared. It therefore sends from the manager's WhatsApp account. In production, this can be sent automatically from the approved TechView / SMART WhatsApp Business number through the backend API.
1 · ManagerCreates service visit
2 · WhatsAppSecure link sent to technician
3 · TechnicianOpens restricted checklist
4 · TechViewService record returns to dashboard
External contractor evidence
Recent service activity
Submitted directly from restricted contractor sessions. No separate email or re-entry required.
| Asset | Contractor | Service | Result | Next due | Evidence |
|---|---|---|---|---|---|
| Fire equipment · FE-019 | ABC Fire Peter Adams | Annual service 01 Oct 2026 | PASSED | 01 Oct 2027 | Certificate on file |
Approved suppliers
Contractor Directory
Add or edit outside contractors without creating a procurement system.
ABC Fire Services
ACTIVESLA on fileIndemnity requiredFire Services · John Smith · 082 555 0184
LiftCo SA
ACTIVESLA on fileIndemnity requiredLifts & Escalators · Service Desk · 021 555 1002
SLA commercial reference
Agreed Contractor Rates
Reference rates only - TechView does not become an accounting or invoicing system.
Call-outR850
HourlyR650/hr
TravelR7.50/km
After-hoursR1,450
SLA response4 hours
Use these rates when evaluating a call-out against the agreed SLA. No PO, invoice or general-ledger functionality is included.
Assurance
Reports
Ducatus-style visual assurance reports: daily operational, weekly assurance and monthly management summary.
DEMO SAMPLE DATA — Fountains Mall. These records are not the live 11 Adderley pilot. Use the authenticated Live Facilities Assurance view for verified pilot data.
V25.3 SALES-DEMO MASTER
FROZEN DEMOReporting refinement complete. Tenant portal is report-only. Product scope frozen for customer demonstrations; production integrations remain separate development work.
No scheduled delivery configured.
Daily Facilities Assurance
Fountains Mall · Today
92%
Operational assurance
48
Due today43
Done today3
Open faultsCompliance
92%Assurance
Work status
Assurance trend
Inspections, actions and service compliance.
Executive exception view
Management Attention
Open issue ageing
Fault Ageing
20–2 days
13–7 days
08–14 days
015–30 days
030+ days
Ageing of currently open faults and corrective actions.
Pattern detection
Repeat Failure Ranking
1
Bathroom B14 · service / consumablesRecurring service exceptions in current demo history
72
Generator 02 · fuel / readinessRepeated inspection failures
53
Basement Plant Room · water / leakRepeat facilities call-outs
44
AHU-03 · HVAC conditionRepeated attention items
35
Food Court plumbingRecurring tenant / staff reports
3AI-assisted operations · demonstration
Predictive Maintenance AI
Uses repeat failures, action history and inspection trends to flag assets likely to need preventive attention before the next failure.
82%failure risk
Basement Plant Room · water / leak4 repeat call-outs and shortening intervals between leak events.Recommended: inspect pump seals, pipe joints and drainage this week.
76%failure risk
Generator 02 · fuel / readiness5 readiness exceptions indicate a recurring fuel-control problem.Recommended: inspect fuel sender, refill process and weekly readiness routine.
64%failure risk
AHU-03 · HVAC condition3 repeated attention items show a deteriorating condition trend.Recommended: inspect filters, bearings, drain and vibration before next service.
This is decision support, not autonomous diagnosis. Production predictions should use verified inspection, action and service-history data.
Supplier performance
Contractor Scorecard
| Contractor | Jobs | SLA | Avg closure | Repeat call-outs | Overdue |
|---|---|---|---|---|---|
| ABC Fire | 8 | 100% | 1.2 days | 0 | 0 |
| LiftCo SA | 5 | 86% | 2.1 days | 1 | 1 |
| HVAC Contractor | 11 | 94% | 1.8 days | 2 | 0 |
Demonstration scorecard. Production metrics will calculate from authoritative work-order and SLA timestamps.
Monthly portfolio comparison
Portfolio Comparison
| Facility | Assurance | Open | Overdue | Critical |
|---|---|---|---|---|
| The Halyard | 97% | 1 | 0 | 0 |
| Fountains Mall | 96% | 2 | 0 | 0 |
| Mountain Mill | 94% | 3 | 1 | 0 |
| Checkers Centre Welkom | 90% | 4 | 2 | 0 |
| Mthatha Plaza | 87% | 6 | 3 | 1 |
Red / amber / green comparison is deliberately prominent in the monthly management view.
Exception detail
Water leak · Basement Plant Room
OPENDetected automatically · maintenance attended in 12 minutes · investigation open.
Generator 02 · Low fuel
ACTIONEDBelow configured 30% minimum · refuelling action created.
Fire equipment annual service
UPCOMINGDue in 30 days · ABC Fire reminder pending.
✨ Management summary
Three items need management attention today. One critical leak remains open, two tasks are overdue and service compliance is currently within the planned window.
Group Operations · Ducatus Property Group
Portfolio Assurance
Ten-property demonstration portfolio with operational data for facilities-assurance workflows.
Demo data policy
Property names are based on Ducatus's published portfolio. Staff, assets, SMART Points, work status, KPIs and exceptions below are illustrative demo data only.
Validating dataDUCATUS DEMO
10
Properties shown
93%
Portfolio assurance
247Demo assets
186SMART Points
74Demo people
27Attention items
12Services ≤30d
Portfolio assurance
93%Assurance
Site comparison
30-day portfolio trend
Illustrative assurance trend.
Portfolio directory
Demo property portfolio
Showing all ten demonstration properties.
10 PROPERTIES
Property
Region
Assurance
Issues
Assets / Points
People
Portfolio asset register · filtered sample
Representative demo records from the properties currently visible above.
| Property | Location | Asset / Point | Category | SMART Point | Responsible | Status |
|---|
✨ Group Operations brief
Portfolio data is ready for review.
Tenant Portal
Welcome, Shop 24
ABC Clothing | Fountains Mall
Shop 24
Your account is limited to Shop 24
Store Manager
🔒 Your tenant account is limited to Shop 24. You cannot view other tenants or internal facilities-management records.
Awaiting your confirmation
Aircon - Boardroom / Unit 304
Facilities has marked this request as attended and resolved. Please confirm whether the problem is now fixed.
Your confirmation closes the request. Selecting “Still a problem” reopens it for management attention.
Manager / Customer Admin
Tenant Management
Manage the property tenant directory, self-registration channel, exception approvals and tenant users — without manually creating hundreds of accounts.
Self-service tenant access
🔒 TENANT ROLE ONLYTenants use the permanent property QR code or registration link. The site is already known, the tenant selects a unit from the centre directory, verifies their details by OTP and creates a username and password. Internal TechView roles are never available.
5
Directory units
1
Pending verification
3
Active tenant users
1
Suspended users
Property directory
Tenant / Unit Directory
Import the centre's tenant schedule once. TechView uses this directory to validate self-registration.
| Trading name | Unit | Site | Registration | Users |
|---|
Permanent registration channel
Fountains Mall Tenant Registration
Place this QR code or link in tenant welcome packs, centre emails, WhatsApp groups and the management office.
The production URL identifies the property before registration starts. Tenants do not choose a TechView role or browse other sites.
Bulk directory setup
Import tenant schedule
For centres with hundreds of units, import a CSV exported from the leasing or property system. Minimum fields: Unit and Trading Name.
No manual account creation required.
Security model
1
Property fixed by link / QR
The public registration route already knows the site.
2
Unit matched to directory
The selected unit and trading name must match the imported property directory.
3
OTP verifies the contact
The registrant confirms control of their email or mobile before creating a password.
4
Role and scope are fixed
The account is always tenant_requester and can only access its own tenant / unit.
Exception queue
Registrations needing verification
Only registrations that do not confidently match the centre directory come to management.
| Registrant | Requested unit | Trading name | Status | Action |
|---|
Access control
Tenant users
| User | Tenant / Unit | Role | Status | Action |
|---|
Management
Documents & Compliance
One controlled management vault for SLAs, certificates, statutory records and contractor documents - with simple expiry visibility.
38
Current
4
Expiring soon
2
Expired / attention
7
Contractor SLAs
12
Certificates
Simple by design.
TechView stores and surfaces the document, owner and review/expiry date. It does not replace the competent person, authority or specialist who issues the certificate.
Management document vault
Property & Contractor Documents
ABC Fire - Service Level Agreement.pdf
Contractors / SLA · Fountains Mall
Fire Equipment Service Certificate.pdf
Fire · Fountains Mall
Electrical Certificate of Compliance.pdf
Electrical · Main Distribution
LiftCo Maintenance Agreement.pdf
Lifts · Contractor
Legionella Risk Assessment.pdf
Water Hygiene · Fountains Mall
Water Sampling & Laboratory Report.pdf
Water Hygiene · Specialist evidence
Site Risk Assessment.pdf
Health & Safety · Fountains Mall
TechView Super Admin
NFC Management
Provision, commission, test, replace and audit every physical TechView NFC point from one controlled register.
NFC-FIRST OPERATIONS
Physical proof of presence, managed centrally.
The tag carries only a TechView identifier / secure route. Checklists, asset history, corrective actions and permissions remain in TechView IQ so they can change without reprogramming the tag.
V25.2 NFC SECURITY
3
Total tags
3
Active
0
Attention
27
Scans today
Tag register
NFC / SMART Point Register
Search and filter commissioned tags across the portfolio.
| Tag ID | Site / Area | Asset / Point | Checklist | Physical UID | Type | Last scan | Status | Manage |
|---|
Commission tag
Add / Provision NFC Tag
Assignment and workflow remain server-side. The physical tag stores only the TechView route.
1
Assign the physical point2
Create and verify tag identityReady: Select the location and workflow, generate the TechView identity, then read the physical NFC UID.
V25 uses Web NFC where supported to read the factory serial number, write both a TechView text record and secure URL, and make the tag read-only. A native/USB NFC bridge can provide the same interface on platforms without Web NFC. Tags are not activated unless UID verification and the requested lock operation succeed.
Commissioning controls
Recommended deployment standard
Indoor / non-metal
STANDARDNTAG213 adhesive tag
Plant / metal / outdoor
PREFERREDNTAG213 waterproof anti-metal, mechanically fixed where practical
High-security point
OPTIONNTAG424 DNA with backend authentication
Payload
LOCKED DESIGNShort TechView route/token only - no checklist data on tag
Commissioning sequence
Field setup
1 Fit tag to the correct asset / location
2 Assign Site -> Area -> Asset -> Checklist
3 Generate TechView ID and route
4 Read the factory UID and verify the physical tag
5 Write TechView text + URL payload and permanently lock read-only
6 Test instant checklist routing and activate the audit record
Offline resilience
Sync Queue Health
Bad or corrupted records are quarantined individually so the rest of the queue continues syncing.
0
Pending
0
Quarantined
0
Synced this session
TechView Super Admin
Platform Setup
Customer, site, access and future integration configuration.
Customer structure
Integrations
NB-IoT / 4G sensor API
PHASE 2 · NOT CONNECTEDFuture Phase 2 sensor event ingestion · no live sensor integration in the NFC Assurance launch
CMMS / EAM API
OPTIONALExternal IDs, tasks and completion evidence
Notifications
CONFIGUREDPush primary · WhatsApp/email/SMS escalation